Terms of Service

Service Quality

Kyun consists of a very small team and we do everything in our power to provide the best services we possibly can. Most of our software is written from scratch and because of that it is prone to bugs.

We do not guarantee uptime, availability or performance. Our services are not intended for critical operations.

Data Availability

We use standard data redundancy methods (RAID6/RAID10) on our servers, so complete data loss is highly unlikely.

Having said that, VM disks are not backed up on our side, and we encourage you to back up important data periodically, preferably in a place you fully control.

We are not responsible for any data loss, either as a result of human error, hardware failure or software bugs.

Handling Abuse

If we receive a complaint and conclude that you are actively violating the Acceptable Use Policy, the complaint will be automatically summarized and forwarded to you via the Live Chat system.

If the abuse is severe (e.g. CSAM) and/or repeated, your services and user account, including all balance, may be terminated immediately.

In all other cases:

• Your service will be suspended until you let us know you acknowledge the issue or the suspension period expires (refer to the section below).
• If you agree to stop the abuse, your service will be unsuspended in order to allow you to solve the issue. You must do this within 24 hours.
• If you do not agree to stop the abuse or fail to do so within 24 hours of unsuspension, your service will be terminated.

Resource Throttling

Instead of setting CPU or I/O limits by default, we have a fair use policy. Refer to the AUP for suggestions on general resource limits.

If we find you are using CPU, network I/O or disk I/O to a point where other VMs on your node are affected (high host load, packet loss, low disk performance, high iowait, etc.) for a considerable amount of time, we may throttle the affected resource to a reasonable amount.

The CPU fair use limit goes into effect on 11 May 2026. Until then, the previous CPU policy remains in effect.

Suspension & Termination of Service

Generally, in case of non-payment or abuse, your service will be shut down and suspended.

At this point, data is not deleted and you have 5 days to resolve the issue.

After the 5 days, if it is not unsuspended, the specs of the service will be made available for others to purchase, and the service, including its data, will be deleted.

Upgrades/Downgrades

If you decide to change a service’s specs, you will only be charged/refunded a partial amount based on the time left until the next renewal date, and the full price once your service is renewed.

Refunds

XMR deposit refunds are not guaranteed and are only offered on a per-case basis.

Once you delete/downgrade an active service, you will automatically receive a refund to your Kyun balance, based on the time left until the next renewal.

If a suspended service is deleted, no refund will be issued.

For any issues involving card payments, please contact us first before attempting a chargeback/dispute.

Card Payments

Once you link a credit/debit card to your Kyun account, the following terms apply:

• Due to fixed fees charged to us by our payment processor, the minimum transaction amount is 5 EUR. If your purchase is under this amount, the difference will be credited to your balance (e.g. on a 2 EUR purchase, you will be charged 5 EUR to your card, 3 EUR will be credited to your Kyun balance).
• If you have any Kyun balance, it will be used as credit for any transaction (e.g. if you have 10 EUR balance, on a 15 EUR purchase you will only be charged 5 EUR)
• If you have enough Kyun balance to cover the entire transaction amount, your card will not be charged.
• 3 days before service renewal, we will start attempting to charge your card. If the charge fails, we will attempt the charge once per day until the service renewal due date, when, if no charge was successful, your service will be suspended.

Live Chat

Live Chat is the feature that allows you to chat with our support team, accessible via the button in the bottom left corner of the Kyun website.

Kyoko, our AI virtual assistant, replies to messages sent to new chats by default, unless Ultra Private Mode is enabled.

Do not rely on Kyoko for critical information. The information provided by Kyoko is not guaranteed to be accurate or up to date.

Check the Privacy Policy for more information about how Kyoko handles your data.

If you are an active customer, you will receive at least 7 days of notice before any significant changes to this document go into effect.